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An Introduction to Human Factors & Ergonomics in Paramedicine

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Our service underwent what we called a cultural transformation through collaboration. We developed our mission, vision and values as well as a set of guiding principles in collaboration with our front-line staff. We all promised to live by and make decisions based on these values and guiding principles which included caring for the health and safety of our staff, ensuring patient safety, having an inclusive and empowering leadership style, and being innovative in how we implement change.