Quality Improvement & Safety Methodology as a Leadership Framework for a Healthy Workplace

How many leaders take on a specific leadership philosophy or framework to guide their decisions and mission daily?  What most of us do is borrow from ideas and methods through various channels of information and teachings that suit us best for situational leadership. We use the tools that we have learned over the years to address problems and make change. But, how many of us have an underlying framework or philosophy that we consistently follow that clearly shapes our end results?

Through my research I have identified a common thread across leadership methods that results in: Positivity, Learning, Safety, Waste Reduction, Cost savings, Productivity, Psychological Safety, and Trust.  All elements that lead to a better organization and positive workplace.

We are inundated with leadership books, ideas, methods, courses, workshops and insights into leadership. Leadership has become the problem to solve for the last several generations.  Organizations restructure their organizational chart, move positions around, change policies all with the best intentions; but no clear measures and outcomes as to what will prove success over failure in these changes.

When we distill the data down from a statistical point of view, for those in healthcare that like their P values, the statistics do not support any single leader as being any better than by random chance. So why then do some organizations thrive and others are constantly challenged?

What elements makes a high performing organization?  This will sound cliché, but Culture.

The irony of culture though, is that one cannot set out to make culture change by dictating a culture. One must have a framework of practices that instill, reinforce and lead from principles to better define the organizational culture. The fact is, when you take over leading an organization with a less than robust culture, you are behind the curve.

I’m sure most will agree regardless of current delivery model that Paramedicine delivers a service or portion of a service that is considered healthcare. Paramedic Chiefs of Canada is developing a “leadership competencies framework” to inform leadership best practices; where should the competencies focus and what opportunities present?

The World Health Organization states “Successful leaders are those who know how to create a workplace culture in which the safe and high quality care of patients is a priority — a culture that promotes inter-professional teamwork, sets strategic goals for patient safety, supports efforts within the organization to achieve improvement goals, provides resources for strengthening systems, removes obstacles for clinicians and health-care staff that interfere with safe care, and requires and maintains high performance of health-care providers.

Yes, but how? I will present a research-based framework and concepts that support the World Health Organizations leadership competencies for patient care organizations as healthy workplaces.  Adopting a leadership framework around these methodologies will enhance and change an entire organization at all levels.

This talk will introduce the following concepts:

  • Core elements of a Quality Improvement & Safety Framework for a Healthy Workplace;
  • Essential Leadership Competencies;
  • Appreciative Inquiry and Employee Engagement;
  • Culture of Continuous Quality Improvement versus Quality Assurance;
  • Principles of Execution;
  • LEAN in healthcare, the plain language overview;
  • Cost Savings and Waste Reduction;
  • Learning Teams versus Investigations;
  • Retributive Justice versus Restorative Justice;
  • Patient and Worker Safety, the common thread;
  • Owing responsibility downwards versus compliance upwards;
  • Undermining your Progress.

This talk can be delivered as a keynote, special session, plenary or a pre-conference interactive workshop.  The content is scalable for a one- or two-day introductory workshop for leaders at all levels in addition to a customized on-site organizational leadership programme to deepen an organizations knowledge to the framework combined with optional coaching.