Services
Three practice areas, one science
Human factors for emergency services, healthcare and other high-consequence organizations. Every engagement starts with a conversation.
Practice areas
What we do
AI Trust, Safety and Governance
Where AI decision support belongs, how much to rely on it, and how to govern it. Pre-deployment assessment, trust and appropriate reliance, reliability and safety assessment, governance frameworks, in-service monitoring and implementation support.
How we approach AI ↗Assessment, Strategy and Planning
Organizational and readiness assessments, strategic and master plans, community risk assessments and HIRA, emergency management plans and exercises, accreditation readiness, and workflow and decision redesign. By arrangement.
What we take on ↗After-Action Learning
After the Call: a free method for learning from incidents, near misses and good catches, practical courses that teach it, Tier 2 Draft Reviews, partner agreements, and independent learning reviews.
See After the Call ↗First steps
Where to start
AI Decision Architecture Workshop
One day on site with your leadership team: how decisions get made, where AI fits and where it does not, a Do Not Touch list, and a 90-day roadmap within five business days.
Ask about the workshop ↗AI Readiness Assessment
Five minutes, six dimensions of readiness, and a personalized report.
Take the assessment ↗Learning System Maturity Assessment
Thirty questions on how well your service learns from events, with free next steps first.
Take the self-assessment ↗Working with us
How engagements work
Every engagement follows the ARIA Method: Assess, Redesign, Implement, Advance. The method stays the same; the questions change with your organization.
A conversation
Thirty minutes, no charge. No pitch, and no proposal until you ask for one.
Scoping
We agree the questions, the people involved, the deliverables and the fee in writing.
The work
Delivered as an advisory relationship, a defined project, or a fractional or interim executive mandate, with associates brought in when the work needs them.
Follow-through
We check that changes worked, not only that they were completed.
Sectors
Who we work with
Fire, paramedic and healthcare services, emergency management, municipalities, and other high-consequence organizations. Ontario first, across Canada and North America by arrangement.
Book a 30-minute call
Tell us what you are working on
Thirty minutes, no charge. Please do not send personal health information, or details that could identify a person or an event.