Services
Safety. Systems. Healthy humans.
Human factors for fire and paramedic services, public safety, healthcare, government and corporations. Every engagement starts with a conversation.
The practice
What we do
Safety
A service that learns. After the Call, our free method for learning from incidents, near misses and good catches; courses that teach it; an expert read of your own review; an independent learning review when an event needs outside eyes; and a gap analysis against the standard you are held to.
See After the Call ↗Systems
Work designed around the people who do it. Organizational and readiness assessments, strategic and master plans, risk assessments, emergency plans and exercises; workflow and tool redesign built with the people who do the work; and for AI, readiness, governance, procurement, implementation and human-AI teaming.
Assessment, strategy and planning ↗Healthy humans
Psychologically safe work, by design. A just culture people believe in, learning teams instead of blame, psychological health and safety built into the job, the schedule and the supervisor's practice to CSA Z1003, and for leaders in any sector, how to decide, lead and recover under pressure.
Healthy humans ↗First steps
Where to start
AI Decision Architecture Workshop
One day on site with your leadership team: how decisions get made, where AI fits and where it does not, a Do Not Touch list, and a 90-day roadmap within five business days.
Ask about the workshop ↗AI Readiness Assessment
Five minutes, six dimensions of readiness, and a personalized report.
Take the assessment ↗Learning System Maturity Assessment
Thirty questions on how well your service learns from events, with free next steps first.
Take the self-assessment ↗Working with us
How engagements work
Every engagement follows the ARIA Method: Assess, Redesign, Implement, Advance. The method stays the same; the questions change with your organization.
A conversation
Thirty minutes, no charge. No pitch, and no proposal until you ask for one.
Scoping
We agree the questions, the people involved, the deliverables and the fee in writing.
The work
Delivered as an advisory relationship, a defined project, or a fractional or interim executive mandate, with associates brought in when the work needs them.
Follow-through
We check that changes worked, not only that they were completed.
Sectors
Who we work with
Fire and paramedic services, dispatch and public safety: the work we come from. Healthcare: emergency departments, patient safety and quality teams, hospital-based paramedicine. Government: emergency management, public safety ministries, municipalities and boards. Corporations: operations where a bad decision under pressure costs people or the business, and leadership teams who want what emergency services know about pressure.
Book a 30-minute call
Tell us what you are working on
Thirty minutes, no charge. Please do not send personal health information, or details that could identify a person or an event.