Free course
ATC 0: After the Call Foundations
Free, self-paced, about 60 minutes. Open to anyone, and the prework for every other After the Call course.
What you will learn
Six lessons, about ten minutes each
1
Why learn from events
Work as imagined and work as done.
2
Hindsight, outcomes and the "human error" label
How reviews go wrong.
3
How events happen in systems
Conditions, levels and drift.
4
Just culture and the learning firewall
Learning and accountability, kept apart.
5
The three tiers and Event Triage
Matching the effort to the event.
6
Caring for people and closing the loop
Support first, then fix the system at the strongest level.
Opening soon
Tell me when it opens
ATC 0 opens alongside the public release of the manual. Leave your details and we will email you the day it does.