After the Call
Reviews and partner agreements
Support for when an event needs a second set of eyes, or more independence than an internal team can offer. Each service below says what the problem is, what we do, what you get and how long it takes.
What we do
Review and analysis, alongside statutory processes
We teach people to investigate and review their own events. Our own paid work is review and analysis. Independent learning reviews run alongside, and never replace, the statutory processes of the Ministry of Labour, the Office of the Fire Marshal, the coroner, police, the Ministry of Health, base hospitals and regulatory colleges.
Services
Three ways we help
Tier 2 Draft Review
The problem: your team wrote the Post-Incident Analysis, and you want to know it will stand up before it goes to the committee, the Ministry or the chief. What we do: an expert read of the draft against the method, the evidence trail, the language and the recommendations. What you get: written feedback on the draft and a 60-minute debrief, with the analysis and its findings still yours. How long: ten working days from receipt. Fixed fee, quoted before we start.
Partner agreements
The problem: nobody is pre-arranged for the bad week, and training happens when budget appears. What we do: a standing annual relationship with a named reviewer who already knows your service. What you get: in-house cohorts, virtual seats for leaders, a quarterly check-in, pre-agreed review rates and a 72-hour response commitment if a serious event happens. Two levels, Essentials and Plus, in the table below. How long: twelve months, renewed by choice. Annual fee on request.
Tier 3 Independent Learning Review
The problem: a death, a critical injury, senior decisions in scope, low trust or public scrutiny, and a review your own people cannot run, or will not be believed running. What we do: an independent review that finds how the system produced the event, with the people involved talking under a learning firewall, alongside the statutory processes. What you get: a written report of findings and recommendations, each with an owner and a date; a briefing to leadership, and to council or the board if you want it; the interview record held under the firewall; and a twelve-month return to check whether the recommendations closed, if you want it. How long: findings in eight weeks. Scoped and quoted per event, before we start.
Partner agreements
An annual agreement for services that want a standing relationship, priced to sit within many municipalities' non-competitive purchasing limits. Check your own by-law.
| Level | Includes |
|---|---|
| Essentials | One in-house ATC 1 or ATC 2 cohort; five ATC 3 live virtual seats; a quarterly 60-minute check-in; pre-agreed Tier 3 rates and a 72-hour response commitment |
| Plus | Everything in Essentials, plus a second in-house cohort and one Tier 2 Draft Review |
Fees are quoted in Canadian dollars, plus HST, before we start.
Independence and conflicts
Before work begins we declare in writing any commercial interest relevant to the engagement. We do not work for an agency Scott Ramey may assess as a CFAI peer assessor. Choose your independent reviewer on the criteria set out in the manual, not on who wrote it.
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Talk to us about a review
Tell us which service you are considering and your timeline. Send de-identified material only. Please do not send personal health information, or details that could identify a person or an event.