After the Call

Courses

Short, practical courses that teach the After the Call method. Plain language, real work, and more time practising than listening.

Ask about dates or an in-house cohort Start with ATC 0 (free)

The courses at a glance

Code	Course	Format	Price (CAD, plus HST)
ATC 0	After the Call Foundations	Free, self-paced online, 60 minutes	Free
ATC 1	Investigating Serious Injuries and Incidents: Human Factors for Joint Health and Safety Committees	1 day in person, plus 60 minutes online prework	$345 per open seat (founding cohorts $245); $4,500 per in-house day
ATC 2	Human Factors for Operational Safety Leaders	1 day in person, plus prework; common core morning, sector edition afternoon	$345 per open seat (founding cohorts $245); $4,500 per in-house day
ATC 3	The First 72 Hours: Leading After a Serious Event	Half day, in person or live virtual	$149 per live virtual seat; $2,400 per in-house half day

Every course earns a certificate of completion. In-house cohorts include travel within 150 km.

The courses

Course details

ATC 0: After the Call Foundations

Six lessons of about ten minutes each: why learn from events; hindsight and the "human error" label; how events happen in systems; just culture and the learning firewall; the three tiers and Event Triage; caring for people and closing the loop. Free, self-paced, and open to anyone. It is also the prework for every other course.

ATC 1: Investigating Serious Injuries and Incidents

When a worker is seriously hurt, the joint health and safety committee has a legal role and, often, the trust of the people involved. This one-day course gives worker and management members a shared method: what to do in the first hours, how to interview without blame, how to build a timeline, how to find contributing factors across the system, and how to write recommendations that change conditions rather than remind people to be careful. ATC 1 complements Ontario JHSC certification training. It does not replace it, and it is not Ministry-approved JHSC certification or refresher training.

ATC 2: Human Factors for Operational Safety Leaders

For the people who lead reviews or keep crews and teams safe in real time. The common core morning covers situation awareness, naturalistic decision making, stress and fatigue, teamwork and crew resource management, drift and normalization of deviance, and how to run a Tier 1 After-Action Review and scope a Tier 2 Post-Incident Analysis. The afternoon runs as a Fire, Paramedic or Healthcare edition.

Suggested pathways

JHSC members and health and safety representatives: ATC 0, then ATC 1.
Safety officers, supervisors, and patient safety or quality leads: ATC 0, then ATC 2. Consider ATC 1 alongside your JHSC so you share a method.
Senior leaders: ATC 0, then ATC 3.
A service adopting the manual: leaders through ATC 3, the JHSC through ATC 1, and the people who will facilitate Tier 1 and Tier 2 reviews through ATC 2.

Open-enrolment cohorts run with 10 to 20 participants (ATC 3 up to 30). Joint labour and management cohorts are encouraged.

Dates and cohorts

Ask about dates or an in-house cohort

Tell us which course, roughly how many people, and whether you would like open seats or a private cohort for your service. We will come back with dates.