After the Call

Courses

Short, practical courses that teach the After the Call method. Plain language, real work, and more time practising than listening.

Ask about dates or an in-house cohort Start with ATC 0 (free)

The courses at a glance

Code	Course	Format	Seats and cohorts
ATC 0	After the Call Foundations	Free, self-paced online, 60 minutes	Free
ATC 1	Investigating Serious Injuries and Incidents: Human Factors for Joint Health and Safety Committees	1 day in person, plus 60 minutes online prework	Open seats and in-house cohorts. Ask for dates and fees.
ATC 2	Human Factors for Operational Safety Leaders	1 day in person, plus prework; common core morning, sector edition afternoon	Open seats and in-house cohorts. Ask for dates and fees.
ATC 3	The First 72 Hours: Leading After a Serious Event	Half day, in person or live virtual	Live virtual seats and in-house half days. Ask for dates and fees.

Every course earns a certificate of completion. In-house cohorts include travel within 150 km.

The courses

Course details

ATC 0: After the Call Foundations

The problem: a service cannot learn from events until everyone means the same thing by learning. What we do: six lessons of about ten minutes each: why learn from events; hindsight and the "human error" label; how events happen in systems; just culture and the learning firewall; the three tiers and Event Triage; caring for people and closing the loop. What you get: the shared language for everything that follows, and the prework for every other course. How long: about an hour, self-paced, free and open to anyone.

ATC 1: Investigating Serious Injuries and Incidents

The problem: when a worker is seriously hurt, the joint health and safety committee has a legal role and, often, the trust of the people involved, and no shared method for the investigation. What we do: a one-day course that gives worker and management members the same method: what to do in the first hours, how to interview without blame, how to build a timeline, how to find contributing factors across the system, and how to write recommendations that change conditions rather than remind people to be careful. What you get: the method, the interview and timeline tools, a recommendation template, and a certificate of completion. How long: one day in person plus 60 minutes of online prework. ATC 1 complements Ontario JHSC certification training. It does not replace it, and it is not Ministry-approved JHSC certification or refresher training.

ATC 2: Human Factors for Operational Safety Leaders

The problem: the people who lead reviews or keep crews safe in real time were never taught how people actually perform under load. What we do: a common core morning on situation awareness, naturalistic decision making, stress and fatigue, teamwork and crew resource management, drift and normalization of deviance, and how to run a Tier 1 After-Action Review and scope a Tier 2 Post-Incident Analysis; an afternoon run as a Fire, Paramedic or Healthcare edition. What you get: the ability to run a Tier 1 review and scope a Tier 2 analysis, a human factors vocabulary your crews will accept, the sector edition workbook, and a certificate of completion. How long: one day in person plus prework.

ATC 3: The First 72 Hours

The problem: what happens after a serious event depends on who is on shift. What we do: a half day for chiefs, deputies, CAOs, directors, hospital executives and VPs. Hour one: what happens in the first 72 hours. Hour two: leading learning without blame. Hour three: when and how to go independent; communicating with staff, families, council or board, and media; and caring for your people. What you get: a leader's first-72-hours checklist, the start of a written 72-hour procedure for your own service, and a certificate of completion. How long: half a day, in person or live virtual.

Suggested pathways

JHSC members and health and safety representatives: ATC 0, then ATC 1.
Safety officers, supervisors, and patient safety or quality leads: ATC 0, then ATC 2. Consider ATC 1 alongside your JHSC so you share a method.
Senior leaders: ATC 0, then ATC 3.
A service adopting the manual: leaders through ATC 3, the JHSC through ATC 1, and the people who will facilitate Tier 1 and Tier 2 reviews through ATC 2.

Open-enrolment cohorts run with 10 to 20 participants (ATC 3 up to 30). Joint labour and management cohorts are encouraged.

Dates and cohorts

Ask about dates or an in-house cohort

Tell us which course, roughly how many people, and whether you would like open seats or a private cohort for your service. We will come back with dates.