Scott Ramey, BHSc, MScHQ, CHE, CMM III

Scott Ramey has spent thirty years inside high-consequence systems, first as a critical care flight paramedic, then as a Deputy Chief in both paramedic and fire services, and as an Assistant Fire Chief. He knows what decisions look like when the information is incomplete, the clock is running, and the outcome matters. He has also led the quieter work that determines whether those decisions get easier or harder over time: accreditation, quality systems, strategic planning, and technology adoption. At the University of Waterloo, Scott is a PhD candidate in Systems Design Engineering. His human factors research examines trust calibration and appropriate reliance in AI-assisted decision support, applied to emergency services, healthcare, and other high-risk, high-reliability fields. The combination is deliberate. Scott is an operator who moved into human factors research, and a researcher who ships working software. Clients get advice that is grounded in evidence, tested against operational reality, and honest about where technology should not go. When a workflow should not be automated, he will say so, and say why. Scott works with fire and emergency services, healthcare organizations, municipalities, and technology companies through advisory relationships, defined projects, and fractional or interim executive mandates. Scott holds a Master of Science in Healthcare Quality from Queen's University and a Bachelor of Health Sciences from Medicine Hat College. He is a Certified Healthcare Executive, a Certified Municipal Manager III (Executive), and a peer assessor with the Commission on Fire Accreditation International. His human factors research is published in peer-reviewed venues, and his service has been recognized with exemplary service honours from the Governor General of Canada.

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